technology

On Cultivating Meaningful Connections With Customers or Why Technology Is The Path To The Dark Side

What does it take to build a connection between you and your customer?  Forget the talk, look at what businesses are actually doing.  What are they doing?  On what are the folks spending money and effort?

Are they not investing big sums of money on technology?  The answer, as lived, is that the way to build connection with your customers is through technology: marketing platforms, salesforce automation systems, customer service systems, CRM systems, e-commerce engines,  web content management systems, knowledge bases, chat functionality, CTI, mobile apps…..

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3 Things You Should Know About Technology

“Every company is a technology company,” declared Gartner’s research chief in 2013. The premise has since become accepted wisdom for learned academics and business reporters.

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On Technology in Experience Design: The Good, The Bad, The Ugly

Brussels Airport: Human Beings and Technology Complement One Another to Deliver A Good Experience

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Time To Scrap the Idea of a Category Called Technology for Seniors

Technology for seniors – why have a separate category? Laurie Orlov asks this question and comes up with a few answers.

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A High Tech 'Ageing Experience' like You Have Never Seen Before

MIT AgeLab's Agnes (Age Gain Now Empathy System) was brilliant at generating PR for the organisation. How useful it was in reality and how much good it did  - I don't know. But what a terrific way to promote the message about ageing (and MITAge Lab).

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The Future of Digital Industrial Enterprises and the Quest for New Management Capabilities

The next digital industrial revolution is already well under way. But it is not happening where technology visionaries or capital markets are generally looking. It is not a revolution just in technology, machinery, software, or speed.

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Despite the Headlines, the Future Has Never Been Brighter

It’s easy to get depressed about the world these days. Watch the news for five minutes or more and you’re bound to see signs of the apocalypse. War, poverty, climate change, a new pandemic, there always seems to be new trouble arising somewhere that threatens our health and security.

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A New Era for Data

In the Innovator's Solution, Harvard Professor Clayton Christensen argued that, during the early stages of an industry, firms with wholly proprietary products have the advantage. New technology is always glitchy, so engineering the entire architecture is the best way to ensure quality.

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Virtual Reality Is the Next Big Thing. Beyond Shocking and Disruptive. It Will Create Tens of Billions of Value. Who Will Win This Game?

The world is becoming crazier and more exciting as Virtual Realities are becoming more real and the lines between our physical world and virtual word are fast becoming blurred. 

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Why Isn’t What’s Good for Microsoft Good for the Country?

It used to be said that what was good for General Motors was good for the country. The thinking was that by supporting the engines of prosperity, we’re all going to be better off. Yet it would also seem that, in many cases at least, what makes industry successful can also improve the public sector.

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